Reviews

Shipping

Orders are shipped Monday – Friday and leave us within 24-hours. If your order is placed before 2:00pm AEST, we aim to have it shipped the same business day. Orders placed over the weekend or public holidays will ship the next business day. Once your order has shipped, your package will usually arrive within a week, but this depends on your location.

Custom made screen protectors often have slightly longer lead times, this is based on the design and cut process and the number of protectors needing to be produced. We will let you know expected shipment dates at the point of purchase.

International Deliveries

Our main carrier for International Deliveries is Australia Post International. Parcels are trackable at Australia Post, or the local postal or EMS operator. We will update your order with the tracking information once the order ships.

If you're located in NZ, UK, South Africa, Hong Kong, Singapore, Japan or Canada, ScreenShield covers all import duties and taxes. For other countries, we'll happily ship - but please note that import duties may be applied by local authorities.

Check our International Shipping updates page for updates for specific countries.

Changing your shipping address

You can self-change your shipping address on the order confirmation page right up until your order ships. You can access the order confirmation page after your order is received, or from within the order processing email.

We're unable to take any responsibility for a package delivered to an incorrect address where the information provided by the customer is inaccurate.

Please check your browser address autofill settings as sometimes incorrect or outdated addresses are passed in the customers web browser and as always, we recommend checking carefully your shipping address in the order confirmation page and make any updates as soon as possible. Once your order ships, we're unable to update the delivery address.

Returns & Refunds

At ScreenShield, we are committed to providing high-quality products for our customers. If you are not satisfied with your purchase or need to initiate a return, please contact our customer service team. We will do our utmost to resolve the issue to your satisfaction.

Order Cancellations

You may cancel and request a full refund for an order up until the point of shipment. To cancel your unshipped order, please contact our customer service team before your order shipped email arrives.

For Defective & Damaged Products

If your product is incorrect, does not fit, is damaged by the carrier, or defective in another way, we accept returns by mail. Here’s how you can return a defective product:

Contact Us: Reach out to our customer service team to initiate the return process.
Return Label: Our customer services team will provide a return label.
Return Shipping Costs: ScreenShield will cover the return shipping costs for defective products.
Return Period: You have 30 days from the date of delivery to return the product.
Condition of Products: We do not accept returns of used products.
Restocking Fee: There is no restocking fee for defective products.
Re-Shipping Process: Once we receive and verify the returned defective product, we will re-ship a replacement to you before issuing a refund.
Refund Process: Refunds are processed using the original payment method and may take up to 7 days to reflect on your bank or card statement once we receive the return.
Shipping Costs: We refund the original shipping cost.

For Customer Remorse

If you purchased the wrong product or you no longer want the item, we handle returns on a case-by-case basis, if you purchased the wrong model we’re happy to ship you the correct item, with the following conditions:

Contact Us: Reach out to our customer service team to discuss your options.
Return Label: Our customer services team will provide a return label.
Return Period: You have 30 days from the date of delivery to return the product.
Condition of Products: We do not accept returns of used products.
Restocking Fee: There is no restocking fee.
Shipping Costs: We do not refund the original shipping cost.
Store Credit: In cases where we approve change-of-mind requests, ScreenShield will offer store credit instead of a refund. Store credit will not have an expiry date and can be used for any product on our store.

You can read our full store terms and conditions here. And full Returns & Refunds FAQ here.

Payment

We try to make payment as seamless as possible. All our payments are provided by Shopify Payments - and support industry standard security features including PCI DSS. Your order will not be shipped until payment in full has been received. We accept the following payment methods online:

Visa
Mastercard
American Express
UnionPay
Bancontact
iDEAL

Apple Pay
GPay
Shop Pay
Eftpos (Where available)
AfterPay (Where available)

Orders are charged at the advertised rate in local currency where available, there are no extra fees for payment and include all required taxes (Such as Sales Tax, GST, Import Duties).

For larger and custom orders, we do offer alternative payment methods. Please contact us for any larger or custom orders.

Interested in learning more about our payment processing? Visit the Shopify Payments security page for more information.